Returns & Refunds

Cancellation

It normally takes 1-2 business days for us to dispatch your order.

Order cancellation is possible only for orders that have not yet been processed or shipped. If you submit an order cancellation request before the order has been processed and shipped, you will receive a full refund. Unfortunately, if the order has already been shipped, it cannot be cancelled.

Returns (if applicable)

Sijipt wants you to be satisfied with your purchase, but if you need to return the product, you have a 30-day return window after delivery. For your return to be eligible, the unit must be in the same condition as you received it, unused and in its original packaging. To successfully complete your return, we will need an original order number or proof of purchase. Please contact our customer service department to verify the shipping address for all returns.

You need to send us your Order ID and the reasons to return, etc, so we can offer a solution for you.

Please note

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you wish to return our product because you have changed your mind about the purchase, you will be responsible for all shipping and handling charges. This must be arranged with a shipping company of your choice.

All products returned due to damage or incorrectly delivered products can be returned free of charge.

The consumer will not be charged a restocking fee for returning a product.

 

Return address: 200 Ludlow Dr, Ste B, Ewing Township, NJ 08638

 

Note: Contact us before you want to return your goods, please.

Refund (if applicable)

Once we receive your return, the unit will be inspected and a copy of the inspection will be emailed to you as an acknowledgement of receipt. This notification will include the approval or denial of a refund. If approved, an automatic credit will be issued to your original payment method. It may take up to 5 business days for the refund to be available in your account.

Delayed or missing refund (if applicable)

If the refund is not available after 5 business days, please contact your bank. Some credit card companies or banks have a specific process and time frame before the credit or refund is available. If you have checked with your bank and have not yet received your refund, please contact us at .

If you have any questions about your return or refund, please contact our customer service team at service@sijipt.com